Terms & Conditions
Definitions
Company – EBA Eurobus Genève SA, a public limited company based in Switzerland.
Operations Team – represented by the team members of the Company who is providing administrative and operational duties of the Company’s activities and perform on behalf of the Company and under its responsibility.
Driver – the Company's employee who provides the transfer services using the Company’s Vehicle.
Vehicle – refers to a car, minivan, minibus or bus. Additional services, such as excursions or other activities, can be ordered, acknowledged and confirmed by the Company that will be used to provide the transfer services.
Customer – refers to the person who is benefiting of the company's services by ordering via email, or by completing the electronic order form “Booking Form” through the website for himself or any other person.
The confirmation of an order shall mean that the Customer has entered into a legally mandatory contractual relationship with the Company, in full submission with these Terms & Conditions.
Lead Passenger – refers to the person (mature or minor) whose name is filled first in the Booking Form and being transported by the Company’s Vehicle. The Lead Passenger confirms that the rest of the group members accept and agree to these Terms and Conditions.
Introduction
All the provided services by the Company shall be considered an essential component of these Terms and Conditions.
By filling out the online Booking Form, by phone or email, the Customer acknowledges and accepts on behalf of himself and/or any other Passengers on these Terms and Conditions.
Information sent to us in error, including but not limited to mistyped names and other details on the Booking Form, etc., the Company will not be held any accountability.
In case of having a question, concern, or requiring assistance, the Customer is encouraged to contact the Company by hotline or e-mail, so that the Operations Team might promptly address all those inquiries.
The Company reserves the right to alter these Terms and Conditions at any time, and it will be published on our website.
Therefore, the Customers should refer to the latest live version of the Terms & Conditions at the moment of submitting the order.
The Company shall endeavour to act in goodwill and make all efforts within its competence to ensure a satisfying and safe journey, in full compliance with the Customer’s expectations.
Online Booking Procedure
When the Customer books a service on our website, is then responsible for providing the Company with all the substantial information about the services to be performed, including the name of Lead Passenger, dates and times, pick-up and drop-off addresses, payment details and the information related to the subsequent payment of the other requested services.
The Customer is entitled to contact the Company at any time, if there are any changes to the previously provided transfer details, requests an update and an acknowledgement of receipt of those modifications.
All the notices sent by the Company require an acknowledgement of receipt: it is strongly recommended to immediately verify the received reservation voucher and report any inconsistencies to the Operations Team.
Once the Company receives a transfer request, the Operations Team acknowledges its receipt as soon as possible through electronic means and will contact the Customer to inquire on the modality of payment for the requested services.
The Service Cost
The offered rates by the Company are inclusive of all applicable tolls and local taxes without having any hidden costs unless otherwise additional requirements specified by the Customer represented in extra stop/drop-off, waiting time, last-minute updates etc. The prices quoted to the Customer at the time of reservation may subsequently be converted by virtue of the change in price determinants, such as the Swiss franc / Euro exchange rate, fuel costs, taxes or other mandatory government levies.
Estimation of Service Duration
The distance of journey and time provided on the voucher and the Company's website are for illustration purposes only and may vary depending but not restricted by: traffic jams, road blockages, weather conditions or any other incidence which are out of the Company’s sphere of influence. Likewise, every reasonable effort will be made to respect travel times as stated; however, all times are approximate estimates.
Payment
The Company accepts all widely used payment methods, for example: Credit Cards (Amex, Visa, MasterCard), bank transfers (at least 5 days prior to the pick-up date).
By providing Credit Card details, the Customer warrants of owning the right and authority to use the card, as well as authorizes the Company to withdraw the indicated amount in payment of the booked services.
Based on the Customer’s request, the Company can also issue a secure online payment link visible only to the Customer to proceed with an online payment while ensuring the privacy of the Customer’s personal data in full compliance with the relevant Data Privacy laws.
Booking Changes, Amendments
Modifications to the confirmed bookings must be submitted by e-mail, or phone, verified by the Operations team and acknowledged by e-mail.
The Customer shall bear all the entailed additional fees as a result of the required changes in the reservation or new other services. Some examples are mentioned below:
• Additional stop, drop-off/pick-up: CHF 20.- for a group of 1-4 Passengers; CHF 40.- for a group of 5-8 Passengers; CHF 60.- for a group of 9-50 Passengers.
• Each extra hour of waiting time: CHF 40.- for a group of 1-4 Passengers; CHF 80.- for a group of 5-8 Passengers; CHF 120.- for a group of 9-50 Passengers.
• Change in the actual number of Passengers that was not indicated by the Customer and acknowledged by the Company in due time and form.
• Special rates shall apply to any requested service, which is not stated above.
• The Customer can request up to three free of charge amendments in an already confirmed booking. The fourth change, as well as all subsequent changes, are subject to an extra administrative fee of CHF 40.- per change.
• Changes or amendments requests to Services ordered, received within 48 hours of the scheduled start of the Service, shall be considered “last minute” requests for which the Company may request extra charges from the Customer. In case of requiring changes by the Customer 48 hours before the pick-up time are accepted without additional costs. The Company reserves the right to define the amount of such extra charges on a case-by-case basis.
All booking changes are subject to the Company’s availability of appropriate capacities.
The Customer should not negotiate booking changes or cancellation requests with the drivers: Only Operations Teams is entitled to process and acknowledge the booking modifications requested by the Customer.
Cancellation
Free cancellation policy is applied to the groups of 1-8 Passengers if the cancellation request is received more than 48 hours prior to the scheduled start of the service while charging the Customer the administrative fees of CHF 25.-
The cancellation requests made in less than 48 hours before the scheduled start of the service are not eligible for refunds by the Company.
For larger-capacity Vehicles (9 passengers and above), the deadline for cancellation is only three days (72 hours) prior to the scheduled start of the service.
This cancellation policy does not apply for “Non-refundable” bookings.
Any cancellation requests made over the phone or by e-mail are significant only once acknowledged by the Operations Team by e-mail.
For all non-refundable and last-minute cancelled bookings, the Company can provide an invoice, so the Customer might use it for claims addressed to the tour operator, airline or travel insurance provider.
Last Minute Bookings
Depending on the routes and season, the Company commits to making a reasonable effort to accommodate all requests from 0 to 48 hours prior to the pick-up time. The Company is under no obligation to approve last-minute bookings without providing an explanation.
Changes, Amendments and Cancellations by the Company
In case of force majeure situations, the Company reserves the right to cancel or connotation changes to the booking. These include war, epidemics, natural disasters, military operations, etc., as well as delays and deviations caused by weather conditions (heavy rains, thunderstorms, fires, etc.) or public services (changes in the schedule of air transport and railway). The list is not exhaustiveness.
In rare cases, if the Company or Operations Team should cancel the reservation, the Company notifies the Customer as soon as possible and refunds all the amounts received in full.
Child Seats & Pricing
All children and infants, regardless of age, should be included in the total number of Passengers while making a booking.
The Company provides the child seats free of charge. The Customer bears the obligation to inform the Company about the age and number of accompanied children so that the Company might provide proper child seat(-s). If the Customer wells to use his own child seat, he must inform the Operations Team about it to ensure that the Vehicle provided can accommodate the seat(-s) as mentioned above.
Luggage
Each Passenger is entitled to have one travel bag or medium size suitcase, one handbag and one ski or a snowboard bag. In the cases when the Customer has oversized items should be declared to the Operations Team ahead of time to enable providing a more suitable Vehicle, should that be necessary.
The travel bag or suitcase shall not exceed the below-mentioned sizes:
• Small: 55cm x 40cm x 23cm
• Medium: 70cm x 45cm x 25cm
• Large: 80cm x 50cm x 30cm
Delayed / Cancelled Flights
The Operations Team consistently monitors the flights online. In case of late departure or flight delay, the pick-up time will automatically be adjusted following the latest information on the flight's status. However, if the flight is delayed for more than an hour, the Company reserves the right to release the Driver and put the Customer's service on hold till a next Driver becomes available within a reasonable time.
Whenever the flight is cancelled, the Company reserves the right to release the Driver and claim the full amount from the Customer. In such cases, the Company shall provide an invoice that can be used to claim respective reimbursement from the tour operator, airline or travel insurance provider.
Contact procedure / Waiting Time / No-shows
The Company’s emergency hotline number can be found at the bottom of each voucher: The Company strongly recommends to contact the Operations Team using this hotline in case of any delays, cancellations or another event that might be relevant to the booking in order to receive appropriate instructions on the recommended course of actions.
The free waiting time when the service is from the airports is up to 60 minutes counted from the moment the plane landed. Once the free waiting time has elapsed, the Driver can be released or, the waiting time can be extended for an extra charge. Extra waiting time can be added only based on Customer’s request and confirmation of the Driver’s availability by the Operations team.
In the case of non-airport pick-ups, the free waiting time is 15 minutes and starts from the confirmed pick-up time.
The Customer shall contact the Operations Team if it has become impossible to locate the Driver at the agreed pick-up point, luggage collection or at lost luggage.
If the Customer fails in a due manner to contact the Operations Team and inform about such delays, then once the free waiting time as per pick-up locations mentioned above is elapsed, the booking shall be considered a “No-show”.
In the case of “No-Show”, the Customer must accept to pay the full amount of the booked service.
Vehicle & Upgrades
All the advertised pictures of the Vehicles are for illustration purposes only.
The Customer can consult some of the Vehicles in the "Fleet" section promoted at the Company’s website (http://eba-eurobus.com/fleet).
Services for 9 Passengers and above, the Company may use two or more Vehicles in the cases when the requested Vehicle does not correspond to the booking parameters, meaning if the luggage is excessive or oversized and cannot be transported safely and/or if there are no more available Vehicles of the requested class.
The Vehicles provided by the Company are subject to availabilities and may be of the different colour scheme than the Vehicle demonstrated on the website unless otherwise confirmed by the Company in the reservation voucher. Should the booked Vehicle become unavailable, the Company shall provide the Customer with a replacement Vehicle of the same class category or, if no such Vehicle is available, shall upgrade the Vehicle class free of charge.
Company's Liability
The Company's staff make every effort to ensure that the Customers will have an impeccable experience every time they use our services. This includes internal quality control and a careful checking process.
However, if the Company fails to comply with these Terms & Conditions, it shall in no case be liable for loss of profit or commercial opportunity and is only liable for direct damages caused to the Customer. Such direct damages shall be limited by the price of the service and are calculated on a case by case basis taking into account, but not limited by the contributory fault of the Customer, actions of third parties out of Company’s sphere of influence, negligence or misconduct of Drivers etc.
The Company shall have no legal liability for the eventual missed flights or connections that result from bad weather conditions, traffic jams, road accidents or actions of third parties unless the aforementioned is not the direct result of Company's negligence or misconduct.
If the Company fails to deliver the Customer to the confirmed destination because of its fault, the Company shall provide an alternative method of transportation (coach, train, private car, taxi, etc.). Any fee supported by the Company to cover such alternative method of transportation shall not exceed the costs of arriving at the confirmed destination by taxi.
In case of extremely adverse weather conditions and only when there exists a substantial risk to life or health of the Customers and/or Driver, the Company can provide other options of transportation to the Customer. The Company reserves the exclusive right to take such decisions.
Customer's Liability
The Customer is solely responsible for the accuracy of the provided service details, including the exact pick-up/drop off address, available phone number during the travel, age of children travelling, the number and size of luggage. If they do not correspond to the measurements provided in the luggage section of these Terms and Conditions, then you need to inform us about it. Parents, chaperons or friends (over 18 years) of children and adolescents under the age of 18 years are responsible for the conduct of the minors while in the Company’s Vehicles and shall take responsibility for any damage caused by the aforementioned minors. All Passengers in all Vehicles must fasten their seat belts. In case of an accident, the Company’s liability is limited to the conditions of its insurance contract. Smoking and consumption of alcohol/spirits are strictly prohibited in the Company’s Vehicles.
It is your responsibility to provide full and correct information while making a booking and notify the Company in case of any alterations in the details that you have previously provided. Hereby you authorize us that the Company is entitled to charge the card for any damage incurred while arranging the service by your fault.
Force Majeure
The Company shall be considered released from its obligations as per these Terms and Conditions if the Company is unable to fulfil its obligations (delays, changes or service cancellations) as a consequence of force majeure arising after the ordering the Service or to other circumstances that are unforeseeable or beyond the service provider control.
Force majeure refers to emergency events, for example, accidents suffered by the third parties on the transfer route, police checkpoints, acts of terrorism, marathons or mass gatherings, extreme weather conditions, earthquakes, floods, etc.
Applicable law, Dispute Settlement and Legal Venue
The Swiss legal system shall apply to the present Terms and Conditions.
In the event of a dispute, the Company and the Customer shall apply their best endeavours to seek an amicable and faithful resolution. Shall the Parties fail to reach such a resolution; the dispute shall be brought before an independent mediator.
If any dispute between the Parties is not reconciled after a reasonable effort to do so on the part of both sides with the help of the mediator, the dispute shall be brought for resolution by a formal litigation process. By accepting the present Terms and Conditions, the Customer accepts that the legal venue is Genève, Switzerland, before the Court of First Instance.
Complaints
The Company is constantly seeking to increase the quality of the services provided, in this perspective, the Company strongly encouraged each Customer to inform the Company of any disturbance encountered during the provision of the service. This can be done either by e-mail within 48 hours of the completion of the Service.
Language Information
The present Terms and Conditions are set out in English, with translation provided to other working languages of the Company in French and German.
